Sample & Return Policy

1. Overview

At Hagg+, we stand behind the quality of our products. This policy outlines the rules and procedures for requesting samples, returning products, and seeking refunds. Our goal is to ensure customer satisfaction while maintaining fair business practices for all producers on the platform.

2. Sample Requests

Certain products on Hagg+ may be available for sample before committing to a full purchase. Sample requests are subject to the following terms:

• Samples are available at the producer's discretion and may involve a nominal fee to cover shipping and handling.
• Each customer is limited to one sample per product per 30-day period.
• Sample shipping times vary by producer location and destination. Estimated delivery times are provided at checkout.
• Sample availability may change without notice based on producer inventory.

3. Return Eligibility

You may be eligible for a return if:

• The product arrived damaged, defective, or not as described.
• You received the wrong product.
• The return request is made within 7 days of delivery.
• For non-defective returns, the product must be unopened and in its original packaging.

4. Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., fresh mushrooms, live cultures) that have been delivered for more than 24 hours.
• Products that have been opened, used, or altered from their original condition.
• Custom or personalized orders.
• Digital products, courses, or consulting services.

5. Return Process

To initiate a return:

• Contact the producer directly through the Hagg+ platform messaging system.
• Provide your order number, product details, and reason for return.
• Include photos of any damage or defects if applicable.
• The producer will provide return shipping instructions within 48 hours.

6. Refunds

Refunds are processed according to the following terms:

• Refunds are issued after the returned product is received and inspected by the producer.
• Refunds are returned to the original payment method within 5-10 business days.
• Shipping costs are non-refundable unless the return is due to our error.
• Partial refunds may be issued for items that show signs of use or damage.

7. Disputes

If you and the producer cannot reach an agreement regarding a return or refund, you may escalate the dispute to the Hagg+ support team. Our team will review the case and make a fair determination based on the evidence provided by both parties. Hagg+ reserves the right to mediate and make final decisions in disputed cases.

8. Contact Us

For any questions about this Sample & Return Policy, please contact us through our support channels or email us at support@hagg.info.